The automotive industry has reinvented itself over the past 25 years. The franchise of North American, and to a lesser extent, European manufacturers has been eroded by strong competition from Asian manufacturers. Imbalances in forecasted customer demand and legacy investments have led to over-capacity. Increased competition and technological advancements have intensified cost pressures. Consolidation among automotive suppliers and economic pressure from OEM’s has led to an aggressive drive towards technological innovation and cost dominance across the industry.

As decision-makers in the healthcare business, you grapple with challenges, imperatives and trade-offs that are shaping the competitive dynamics of the industry:

• How can administrative costs and overheads be controlled while improving patient services and overall efficiency?
• How can healthcare be made more consumer-centric without adding to delivery costs?
• How can spiraling IT costs be reined in so that resources are available for making new investments in technology to create competitive leadership capabilities?